Terms & Conditions
IMPORTANT: Coronavirus (COVID-19) information and update.
Wedding Postponement
In the unlikely event of your wedding is postponed, either by your venue, or government guidelines, your makeup booking fee and monies paid so far WILL BE TRANSFERABLE to your new date.
This is of course subject to Karen's availability, so in this unlikely incidence PLEASE DO CHECK HER AVAILABILITY BEFORE BOOKING A NEW DATE.
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I understand that right now is an unprecedented, uncertain and unsettling time with ever evolving information and decisions to make, so please be reassured that I will work with you to come to a resolution that
works for us both.
I don’t wish to add to the inevitable stress you will be facing and so please, get in touch if you have any questions or concerns.
If you have already paid a deposit to reserve your event date this is non-refundable but hopefully we can reschedule based on availability and any new plans you make and the deposit will simply be applied to the new date.
I will simply transfer your booking if the date permits me and do all I can to make it work.
From a practical point of view, I have always operated to the highest standards with my kit cleanliness and hygiene, and I will continue to do so.
You can also be assured that I am a socially responsible person and if I do not feel well, I will do my best to make rearrangements but most importantly, I will not put my clients at any risk.
BOOKINGS
By proceeding to book by way of paying a deposit, you accept that you are entering into a contract and you agree to be bound by the conditions outlined below.
BOOKING FEE
A non-refundable booking fee is required of £50.00 to reserve your wedding date when booking "Karen Starr". Failure to pay this within 3 days of your enquiry your date may result in your date being released.
Your booking fee will be deducted from your trial cost and, on completion of a successful trial, a further 50% deposit of the bridal costs will be required.
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PAYMENT OF FINAL BALANCE
The final balance for your wedding day can be paid either in advance (up to 7 days before) by BACS bank transfer or by cash on the day.
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TRIALS
Karen will arrange a date with you any time between 6 months – 6 weeks before your event date. If you wish to have multiple trials, you may do so, but this will incur an additional cost.
Please contact Karen for further information.
Trials can be paid for on the day of the trial or in advance. Trials take place at the client’s home. Trials take approximately 1.5 - 2 hours for the bride plus an extra hour per additional person.
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TRAVEL EXPENSES
Travel, parking, toll, congestion charges may also apply (.45ppm).
Distances exceeding 75 miles may require an overnight stay the night before the wedding - this will be added to your total costs.
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PRICING
The pricing quoted at the time of the booking will be honoured and any general price changes between the time of booking and your wedding date will not affect your agreed fee for the services booked.
After confirmation of booking, should you wish to add more members to the bridal party, all you need to do is inform Karen in advance so timings can be adjusted for the day, and no later than 21 days before
the event please.
The additional cost will be recalculated in the final balance 14 days before the wedding day.
When full payment of the wedding day is received and the size the bridal party reduces on the day, this fee will be non-refundable.
However, if Karen is informed in advance of 14 days or before, any overpayment will be refunded or the final balance payment adjusted accordingly.
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CANCELLATIONS
Cancellations for secured wedding days will incur the following charges:
Less than 2 weeks notice: 100% Charge will apply
Less than 6 weeks notice: 50% Charge will apply
Over 6 weeks notice: No further charges will apply excluding £50 deposit already paid
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In the event of the wedding being postponed, all reasonable attempts will be made by Karen to accommodate the new booking arrangements made by the client.
However, if for any reason she is not able to accommodate the new arrangements this will be considered a cancellation and the above charges will apply.
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Should Karen need to cancel your Bridal Day Hair / Makeup due to unforeseen circumstances such as illness, severe weather conditions, personal accident, family bereavement, then she will endeavour to locate
a replacement MUA, who she personally recommends to cover your event. If this is not possible, 100% refund will be given to the client, minus the £50 non-refundable deposit.
No further compensation or losses will be paid.
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REASON FOR THE DEPOSIT BEING NON-REFUNDABLE
The reason being that a small non-refundable deposit is paid is to firstly reserve your chosen date/time for you so no other booking can be made for the agreed time.
It is also to cover the time spent emailing and giving any help or advise you may need.
SOCIAL MEDIA & PHOTOGRAPHY
Karen will always check verbally if the client is happy for the makeup artist to post a photo from the trial or wedding day onto social media platforms.
Unless otherwise specified by the client any digital photos taken at the trial or on the wedding day may be added to Karen’s website and/or social media.
If a professional photographer is present, the makeup artist may ask permission to obtain any images to be used for the website.
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PRODUCTS AND RESPONSIBILITY OF THE CLIENT
Prior to the trial, it is the responsibility of the client to inform the makeup artist of any known skin sensitivity to products or concerns that may affect the use of any equipment or products; all details are treated
as confidential. This includes but is not limited to sensitivities, allergies and medical conditions.
Where possible, the makeup artist will choose products that should suit your skin type according to the information provided.
Everyone’s skin is different and it’s possible to be allergic to anything.
The products selected and agreed upon during the trial will be the products that will be used on the day of your wedding.
The makeup artist is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used. If the client or party requires a patch test
for any products, this can be arranged and charged according to the agreed fee.